Last Updated: October 2, 2026
We want you to be happy with your Fidgletz™ purchase. If something isn’t right, we’re happy to help.
30 Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items should be:
- In their original condition
- Unused and undamaged
- In their original packaging, where applicable
- Accompanied by your order information or proof of purchase
We reserve the right to refuse a return if an item has been used, damaged, altered, or otherwise returned in a condition that is not suitable for resale.
Change of Mind Returns
If you simply change your mind about a purchase, that’s okay.
The customer is responsible for the cost of shipping the item back to Fidgletz™.
Once we receive and inspect the returned item, we will issue a refund for the eligible product purchase price.
Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Damaged, Defective, or Incorrect Items
If your Fidgletz™ order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible.
We may ask for photographs or other information to help us understand the issue.
If the problem was caused by an error on our part or the product was damaged or defective when received, Fidgletz™ will cover reasonable return shipping costs and will work with you to provide an appropriate replacement, refund, or other resolution.
Please do not send damaged or incorrect items back without contacting us first.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow your payment provider or financial institution additional time to process the refund after it has been issued by Fidgletz™.
Exchanges
If you would like to exchange an item, please contact us.
Depending on product availability, we may offer an exchange or process the return and have you place a new order.
Items That Cannot Be Returned
Certain items may not be eligible for return where permitted by applicable law, including:
- Items that have been used or damaged after delivery
- Customized or personalized products
- Items specifically identified as non-returnable at the time of purchase
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
7. How to Start a Return
Contact Us – Please include:
- Your name
- Order number
- The item(s) you wish to return
- The reason for the return
We’ll provide the next steps and, where applicable, return instructions.
8. Return Shipping
Unless the return is the result of an error by Fidgletz™ or a damaged or defective product, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service when returning an item. Fidgletz™ is not responsible for items lost or damaged while being returned to us.
Need help?
Contact us for questions related to refunds and returns.